News & Events

The holiday season is upon us! This time of year is often thought to be the season of giving, but sadly, it’s also the season of fraud. The most common form of fraud found in the financial industry is a result of social engineering: this is when a fraudster impersonates your institution to trick your end users into sharing their account credentials, which are then later used for account takeover.

So, as shopping increases, so does the likelihood that you could be susceptible to fraud. At FCCU, we want to prevent this and help our members to be mindful of how they too can prevent fraud. 

Fraud Tips

• Only call your institution via the phone numbers available on our website, whether it be your local branch number, or our 1-800-850-7676 number.  
  
  
• Do not provide your online banking log in credentials, one-time password, account number or personal information by email, text or phone call. FCCU will never ask for it through these forms of communication.
  
  
• Never give out information to callers requesting information they claimed to have received via text. FCCU will never request this information or pressure you to reset your online banking log in password, unless it’s absolutely needed. They should end the conversation with the scammer without supplying any personal information.

• Never click on links in unsolicited emails or texts. Phishing is when scammers send emails or text messages that appear to be from a reputable company and are not.
  
  
• Do not respond to texts, calls or emails for one-time passcode authorizations that you did not request or validate the login.
  
  
• Never trust caller ID as caller ID may be modified to show your financial institution’s name.
  
  
• Do not give information over the phone if they receive a call stating that a transaction is canceled, even if the caller claims to be from your financial institution. Once again, you should contact FCCU using a published phone number to inquire about the transaction.
  
  
• Never give an unsolicited caller remote access to your computer.

FCCU is committed to protecting our members. Don’t let fraudsters be the recipients of your hard-earned cash instead of your loved ones. Stay aware and diligent, when making purchases and using your credit or debit cards. 

For more fraud tips, visit our fraud prevention page.

Have a safe holiday season!